FAQ

Frequently Asked Questions

📦 Shipping

How long does delivery take?
Orders ship in 1–3 business days, and delivery typically takes 7–15 days within the US. You'll get a tracking number by email as soon as your order ships.

Is shipping free?
Yes — US shipping is free on orders over $40. Below that, the rate is shown at checkout.

Where do you ship?
We currently ship to the United States.

🔄 Returns

What's your return policy?
30-day happy returns. If you or your pet aren't satisfied, contact us within 30 days of delivery and we'll sort out a return or replacement. See our full Refund Policy.

My item arrived damaged — what do I do?
Email us a photo within 30 days and we'll send a replacement or refund you in full. No need to ship the damaged item back.

🐶 Sizing & suitability

Which toys suit heavy chewers?
Check our Chew-Proof collection — solid rubber and durable builds. Soft plushies are made for play and snuggles, not power-chewing, so supervise enthusiastic chewers.

How do I pick the right size?
Choose a toy bigger than your dog can swallow — when in doubt, size up. Size guidance is on each product page.

🧸 Materials & care

What are the plushies made of?
Most plush toys are soft fleece or short plush with PP cotton filling; durable toys are TPR rubber. Materials are listed on each product page.

How do I clean them?
Plush toys: spot-clean or gentle hand wash, air dry. Rubber toys: rinse with warm water and mild soap.

🔍 Orders & tracking

How do I track my order?
You'll receive a tracking link by email once your order ships. Tracking can take 2–3 days to start updating.

Can I change or cancel my order?
Contact us as soon as possible — if your order hasn't shipped yet, we'll happily change or cancel it.

Still have questions? Contact us — we answer fast.